Contact Us
This site has a single contact route: info@kapitiislandtours.com. There is no phone line and no storefront behind it, just an inbox.
Why Email Us
Every tour compared on these pages is run by another company, so booking problems are usually solved faster by going to them directly. This inbox is for:
- Questions about the pages themselves, such as how a listing is described or how two Kapiti day tours differ.
- Corrections, if a from-price, duration or tour detail looks wrong on a page.
- Press and media enquiries welcome.
Writing To Us
Keep the email short. Name the tour exactly as the page shows it, say what looked wrong or unclear, and include a reply address. For anything about prices, the tour name alone is enough to find the record, so no screenshot is required. Longer messages still get read, but brief ones tend to be answered first.
What We Cannot Do
Every booking on these pages is made through a live booking page run elsewhere, and this site holds no login to those systems. It cannot:
- Amend, move or call off a booking you hold.
- Chase the state of a refund or a card payment.
- Confirm that a boat is sailing, since rough weather stops island crossings.
- Contact operators or skippers on your behalf.
Bookings Go Direct
If money has already changed hands, go to the live booking page you used, or to the operator named on the listing. Departures, weather calls and refunds belong to the operator; the payment side belongs to the platform that took the card. What this site can do is confirm the exact tour name to quote when you contact either of them.
The Address
The address once more: info@kapitiislandtours.com. Never include card numbers, passport scans or booking confirmations in a message to it. A question about these pages requires none of that, and email is a poor place for it anyway.